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Order Information

Free shipping

Shipping is free for orders over $49.00 delivered to destinations within the USA only. International delivery is available for a fee.

Domestic orders

Your purchase will ship within 3 business days from the date of your order. Allow 1-3 business days transit time for Priority shipping and 2 – 6 business days for Standard or Economy shipping. Courier delivery via UPS and FedEx is also available. Once your order ships, we will send tracking information to the email address associated with your order.

International orders

COVID-19 IMPACT. The US Postal Service has suspended guaranteed delivery on international shipments. In many countries there are signicant delays.

Your purchase will ship within 3 business days from the date of your order. In normal times, transit times are 10–14 business days. But times are not normal. What happens once it reaches your country is not under our control. Delivery and customs clearance can take additional weeks or months. Customs fees, duties, and taxes assessed by the receiving country are the responsibility of the buyer. If your country's postal service or courier provides us with tracking information, we will provide it to you. If tracking information is not available from your country's delivery services, all we can provide is "proof of shipment." 

Insurance reimbursement

Back-A-Line products are covered under Medicare (HCPCS) code #L0641 and are FSA / HSA eligible with a doctor's prescription. If you have other insurance, contact your provider for information about your reimbursement options.

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